Delivery, Postage & Cycle Assembly

The last order date to receive goods in time for Christmas is Friday 17^th December. Please be aware that some areas of the country are being affected by adverse weather, meaning that deliveries could be delayed.

Some products may take longer to arrive, depending on the delivery time indicated on the page; if you are unsure, please contact us for further details.

Where We Deliver

We deliver mail order bikes, cycle parts and bicycle accessories all over the UK.

Delivery times (Bicycles, UK)

Bicycles are delivered by City Link (you'll be informed on dispatch). Your bike should be with you within 7 working days unless stated. We will do our best to keep you informed of the progress of your order.

Delivery times (Parts & Accessories)

Parts & accessories are sent via City Link or Royal Mail. Orders with a total value of 100 pounds or over are sent by traceable recorded delivery. On orders below 100 pounds you can choose to have your goods shipped recorded delivery for a small additional charge. This gives added security to your goods in transit and in many cases will mean you can track their progress via the couriers website. Parts and accessories should be with you within a working week. Occasionally we may need to order a part and it may take a little longer in which case we will try to advise you.

Order Tracking (Bicycles & Recorded Delivery Items only)

Upon dispatch of your goods from our warehouses, we will email you with an order tracking or consignment number. We provide you with information on how to use this to track your order through the relevant carriers website. The couriers we use normally deliver between the hours of 9am and 6pm on working days. However it can be possible to arrange for Saturday deliveries, or to specify a morning or afternoon timeslot, for a small extra charge. If you are not in when the couriers call, they will leave a card giving details of how you can arrange to pick up your bike or have it redelivered. If you experience any problems give us a call on 01753 830118 and we will do our best to help out.

What we do before we ship your new bike

All cycles are assembled, tested, and then repackaged before shipping, with minor assembly required before riding.

What is included with your bike

We include the following with your new cycle purchase. Please note that sometimes the content varies a little depending on the make and model: Cycles Bike Pack Folder Assembly guide sheet Manufacturers Instructions (As supplied) By using the assembly guide sheet, you should have all you need to get your bike up and running within just a few minutes.

What you need to do

In order to safely pack your cycle we do the following: We remove the pedals. These are easily fitted with a little grease and a 15mm spanner or Allen Key, which we include for your convenience. We sometimes also need to remove the front wheel and/or handlebars. The wheel is usually fitted using a quick-release lever. The handlebars are fitted using an allen-key. Allen Key multi tools can be purchased online from a little as £4.00. Type in code Code 416884 to take you to the relevant product The assembly instruction sheet in your bike pack provided with your bike gives more details on fitting your pedals, front wheel and handlebars where necessary. If you have mislaid this instruction sheet you can view it here If you require any assistance or guidance on the re-assembly of your bicycle please contact us on 01753 830118. .