Terms & Conditions
Bonthrone Bikes is a UK mail order and retail company and complies with UK consumer law, including Distance Selling Regulations which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.
A bike product or bicycle is deemed by the manufacturer as the group of components it is made up of - not a single item. The reason for this is that the parts of a component or bike are made by different companies and are therefore warrantied under different terms. Therefore any fault with a particular product or component on your bike will be dealt with as an individual issue with that particular faulty part. It is required that you give us a chance to fix the problem before any refund or product swap can take place. Determining if it's a warranty issue will be decided between the supplier and us. Rest assured we will do our best to ensure that the issue is fairly resolved.
Warranty & Faults - What is Covered?
Warranty covers faults that develop on the product in the first 12 months of use and / or the product manufacturers particular specified warranty period. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse.
Bicycle & Product Maintenance
Sometimes a customer will call after several months of using a product and tell us that a part of their bike or a product has worked loose and / or may have caused damage to the bike or product. First of all please stop riding your bike or using the product if you even suspect something might be wrong.
NOTE: New Parts Always Work Loose
Please note that all our bikes leave our bike shop or warehouses having been fully built by experienced mechanics. Certain parts of the bike such as the bottom bracket, are assembled and correctly tightened by the manufacturer and also checked by us before they leave our premises. We check bicycles before they leave and make other adjustments however ALL bottom brackets and similar mechanical parts will work loose over a period of time. This means you must check them and tighten them as you go. This is especially true for NEW products and parts that normally go through a 'bedding in' period. However if you suspect a product is faulty - don't hesitate to email us:)
How Long is my Warranty?
All products purchased from Bonthronebikes.co.uk are fully covered by manufacturers warranty. Some manufacturers offer extended warranty. With any bike purchase it is important that the customer understands that particular manufacturers waranty/terms and conditions
My Product has a Fault.. what do I do?
If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'. As an example, most manufacturers do not consider racing as 'normal usage'. To define what a particular bicycle manufacturer defines as 'normal usage', please refer to your owners manual or the manufacturer's website. As an example, if your rear hub breaks, top using it and carefully remove the hub or part that's deemed faulty and return it to us.
At Bonthrone Bikes we operate a fair play policy to protect you and us. We will warrantee immediately anything our suppliers see as being down to a fault. Occasionally people try to warranty products unfairly (ie when a product had been abused) or change their mind about a product well into it's usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you:)
Goods may be cancelled with no charge to the customer if monies have not been debited from the customers account.
Once the order has been processed (goods ordered from the supplier) and monies have been debited from the customers account, the customer will be subject to the restocking fee unless the fault lies with Bonthronebikes.co.uk. e.g. Contact has been made from Bonthronebikes.co.uk to the customer to state the products are outside of the stated delivery time of 5 to 7 working days.
We cannot accept responsibility for damaged caused when packing goods - please take care:) How to Pack Your Goods.
Check Product Sizes & Compatibility Carefully
Bonthrone Bikes UK will can only offer advice on buying the correct sized bicycle, clothing or product compatibility. Please take care when order you order from us and be sure to order the correct product. For bikes, you may want to test ride a bicycle before buying it as with most bike products, manufacturers have different sizing and compatibility methods and ways of describing them. Checking the sizes of clothing and cycling shoes is especially important.
Exchanging Wrongly Ordered Goods
Bonthrone Bikes UK will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.
We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility.
Postage - which service to use
You may send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.
SBR Sports include VAT at the standard UK rate of 17.5% on all goods irrespective of whether they are shipped outside the EU. If you have purchased our products from outside the UK and wish to claim back that portion of the purchase from HMRC, then please download form VAT65A from the HMRC website
Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.
Bonthrone Bikes UK accept most major credit cards for online orders and uses Secure Card Encryption so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.
We only charge you when your order is dispatched. For offline mail order products, Bonthrone Bikes UK accept pounds sterling bankers drafts, guaranteed company cheques (with letterhead), pounds sterling postal orders and pounds sterling bank transfers. Please don't post cash. Due to varying exchange rates payments to Bonthrone Bikes UK must be made in UK pounds sterling.
Bonthrone Bikes UK do not give your details to ANY third parties or organizations - period. To process your order and update you with delivery status we have to have your name, email, land phone number (to help delivery company deliver your goods) credit card billing address and delivery address and any other relevant details. If you do not wish to receive occasional product special offer emails from Bonthrone Bikes remove your email address from our list here.
Bonthrone Bikes reserves the right to withdraw discount availability without prior notice. All vouchers are redeemeble once or at the discretion of the Management
Web Site Usage
Bonthrone Bikes UK cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.
Availability of Products
Bonthrone Bikes UK updates stock availability continuously. In the rare event of a product being unavailable either temporarily or permanently - we'll let you know upon which you can cancel your purchase or wait until the product is in stock. You will not be charged in any case until the product(s) you ordered are despatched. Occasionally you may be charged a deposit before a product is actually ordered from our suppliers, in the event that that a product ordered is no longer available or the pricing information is incorrect, you will be contacted and informed of the difference or the unavailability of the item where upon you may elect to either have the deposit refunded or accept an alternative product or cancel the purchase outright, Bonthrone Bikes will not be held responsible for errors and omissions. By using our site and ordering through this system you understand these terms and conditions and accept them without reservation.
We endevour to deilver your product(s) to you within the stated 5 to 7 working day period, however sometimes this may take longer. If this is the case somone from our team will do the upmost contact you, unless the delay is due to circumstances beyond control.
Cyclescheme Online Voucher Use.
You can not use the Cyclescheme voucher to redeem carriage fees for goods purchased on this website.
If the full value of the voucher is not used, the remainding value of the voucher will be credited to your account for future purchases.
Credit notes, till receipts and money will not be issued against the remainding balance in your account after a purchase.
Information Accuracy (E&OE)
This web site is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and web sites. We often photograph products ourselves where images are not available. Though we try to ensure all information and images are correct - occasionally it's incorrect. Because the information we use comes only from our suppliers, we cannot be held responsible for website errors as these are genuine mistakes. If you buy any products from us, based on wrong information, we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received or picked up in one of our stores by the cardholder. Bonthrone Bikes reserves the right to change these conditions at anytime and without prior notice.
Changes to our Terms will be post on this page so you can always be confident of how we process your orders and information and what our terms are.
Bonthrone Bikes UK Copyright
All images, website code, intellectual property, descriptions, prices and other material on this website are the property of Bonthronebikes UK. It may only be copied with the express permission of Bonthronebikes UK.
Credit Card Security
Bonthrone Bikes UK take online card security very seriously and ensure that your payment and card information is processed as securely as possible. After your order is processed your card details are removed from our system.
Bonthrone Bikes UK use secure servers so information is protected by Secure Sockets Layer (SSL). This is the industry standard information encryption technology and makes it almost impossible for unauthorised persons to acquire your information.